SIX WEEKS TO SIGNIFICANT
COST SAVINGS AND PROCESS IMPROVEMENT
This program combines six-four hour training sessions
with project work directly related to the participant’s work.
This program also starts with The
ACTION Plan Fundamentals
but takes a slightly different track than most training programs.
After each session, the participants are given work assignments
that immediately reinforce the learning by utilizing what was learned
on the project selected. Participants will come to realize the value
of measuring tasks and results. Processes will be improved and cost
savings will be realized. The participants’ managers will
also be involved throughout the training to oversee progress on
the attainment of the project goals and objectives.
Week 1 The ACTION Plan Leadership Fundamentals
|pproach problems proactively
|learly communicate expectations and rationale
|ake the initiative to provide feedback
|nvolve others in problem solving
|veremphasize listening and understanding
|ever focus on the person, but the
situation, issue or behavior
Week 2 Problem Analysis
- Problem Definition
- Fishbone Analysis
Week 3 Decision Making and Implementation
- Selecting the Best Course of Action
- Communicating Work Assignments
- Developing a Follow Up Plan
Week 4 Keeping Things on Track
- Overcoming Obstacles
- Giving Performance Feedback
- Dealing with Conflicts
Week 5 Quantifying Results
- Actual vs. Plan
- Dollars & Cents
- Presenting Results
Week 6 Presentation to Management.
The McKenzie ACTION Plan
1. A supervisor of customer order processing in a manufacturing
facility reduced the time to acknowledge customer purchase orders
from two weeks to two days.
2. A manager of data processing with a credit card processing
company increased the on time delivery of information sent by customers
from 60% to 95%.
3. A supervisor in a call center was able to reduce the
call abandonment rate from 16% to 5% in 6 weeks.
4. A production supervisor was able to cut manufacturing
defects in half thereby greatly reducing re-work and overtime.
5. Another manufacturing supervisor was able increase
the throughput of his department by 50%.
6. A data entry manager streamlined the process of staging
incoming work allowing the data entry clerks to spend more of their
time entering data thereby increasing productivity by 6% in 60 days.
7. A stockroom manager set up a distributor stocking
program ensuring that all items needed for assembly of printed circuit
boards were available while reducing the cost of items purchased.
All of the above examples were accomplished without purchasing
one additional piece of equipment or software.
After completing the McKenzie ACTION Plan,
the participants all experienced a sense of achievement and all
felt that the training was a very worthwhile endeavor.