This program combines six-four hour training sessions with project work directly related to the participant’s work.

This program also starts with The ACTION Plan Fundamentals but takes a slightly different track than most training programs. After each session, the participants are given work assignments that immediately reinforce the learning by utilizing what was learned on the project selected. Participants will come to realize the value of measuring tasks and results. Processes will be improved and cost savings will be realized. The participants’ managers will also be involved throughout the training to oversee progress on the attainment of the project goals and objectives.

The McKenzie ACTION Plan

Success Stories

1. A supervisor of customer order processing in a manufacturing facility reduced the time to acknowledge customer purchase orders from two weeks to two days.

2. A manager of data processing with a credit card processing company increased the on time delivery of information sent by customers from 60% to 95%.

3. A supervisor in a call center was able to reduce the call abandonment rate from 16% to 5% in 6 weeks.

4. A production supervisor was able to cut manufacturing defects in half thereby greatly reducing re-work and overtime.

5. Another manufacturing supervisor was able increase the throughput of his department by 50%.

6. A data entry manager streamlined the process of staging incoming work allowing the data entry clerks to spend more of their time entering data thereby increasing productivity by 6% in 60 days.

7. A stockroom manager set up a distributor stocking program ensuring that all items needed for assembly of printed circuit boards were available while reducing the cost of items purchased.

All of the above examples were accomplished without purchasing one additional piece of equipment or software.

After completing the McKenzie ACTION Plan, the participants all experienced a sense of achievement and all felt that the training was a very worthwhile endeavor.