THE LEADERSHIP TRAINING SERIES
SIX WEEKS TO INCREASED EFFECTIVENESS

First Session - Leadership Fundamentals

This is the foundation upon which the rest of the
training programs are based.  An effective leader
must take ACTION all of the time.

This is a four hour program and the first of a series in six training programs that will make your leaders much more effective in their dealings with employees.

Additional Training Programs

Sexual and Other Illegal Harassment
In 1998, the Supreme Court ruled that the best defense against charges of harassment is a good offense. Participants will learn how to develop a policy, communicate the policy and ways to deal with complaints of harassment and discrimination.

Customer Service and Telephone Techniques That Work
With this proven method of training, employees will be better equipped to provide world class service to your customers. Participants come away with an increased awareness of the importance of their job, tools to deal with difficult customers and an enhanced understanding of the importance of teamwork to achieve unparalleled business success.

Managing Stress
In today’s work environment, stress is inevitable. A measure of a person’s success on the job is often measured by the way they deal with stress. This four hour program helps the employees see where their sources of stress are, the consequences stress has on their mental and physical well being and ways to minimize the impact stress has on their daily lives.

Performance Management and Appraisals
Performance appraisals are probably the most stressful thing managers encounter. Learn techniques to reduce the stress level, enhance the communication process with subordinates and enhance future performance levels of subordinates.

Complying with the Family and Medical Leave Act
The Family and Medical Leave Act is probably the most complicated piece of employment legislation passed by our legislature. Know your rights, responsibilities and those of your employees.

Complying with the Wage and Hour Laws
More and more lawsuits are being filed for violations of the Fair Labor Standards Act. Learn how to determine exempt from non-exempt, and the different ways to calculate overtime. Keep your organization safe from Wage and Hour audits.

Programs such as Change Management, Planning and Conducting Productive Meetings, and Time Management are also available.
If you do not see what you need, it will be developed for you.

TESTIMONIALS

“I have attended a number of supervisory training courses during my career. In attending the course conducted by Bob McKenzie, I was pleasantly surprised. This course was excellent! It was not only informative, but very interactive using “real world” hands on situations and experiences. Bob’s presentation created a relaxed comfortable learning environment.

I continue to employ the lessons I learned from him and often access the reference materials. I highly recommend any training conducted by Bob McKenzie for managers and supervisors.”

Susanne McCalla, Logistics Manager, Intellon Corporation, Ocala, Fl

"Mr. McKenzie's broad-based knowledge, infectious enthusiasm and open teaching style guarantee a fun and challenging learning environment that encourages both personal and professional growth."

Lin Schoenleben, Director of Operations, Choice Behavioral Health Partnership, Jacksonville, FL

“Mr. McKenzie delivered a very professional and comprehensive training program that was highly rated by all the participants. His teaching skills and delivery were exceptional.”

Paul McElroy, Vice President, Finance, Jacksonville Electric Authority, Jacksonville, FL

“Mr. McKenzie has demonstrated the ability to effectively teach difficult concepts and sensitive subjects in a professional and entertaining manner. He encourages audience participation and manages to hold his student’s attention. I have thoroughly enjoyed attending his courses, as have the other participants.”

Andy Donelson, Director of Special Projects, Bombardier Capital, Jacksonville, FL

Thanks for all of your help. You are awesome!

Tiffany Blackstone, Director of Human Resources, Easter Seals of Florida, Orlando, FL

Comments from Recent Training Classes

“Bob was very informative and allowed class sharing.”

“Bob had a warm and friendly nature that made it easier to learn.”

“Bob related real life experiences and encouraged participants to do the same.”

“Bob supplemented the notebook with additional handouts and relevant examples.”

“The feedback from Bob and the group interaction was the best part of the class.”

“Bob does an excellent job! He is focused on the participants learning instead of serving his own self interest. Very credible!”

“The best instructor I ever had!”

“Good instructor. He got the class to participate.”

“Very good class. Bob did a good job of delivery.”