Potential Superstar or Potential Lawsuit
Jones is a manager at a mortgage lending institution
who views every new employee who walks in the door as
a potential lawsuit. Needless to say, Joe is a little
paranoid about everything his people say and do. He
inspects every file before it is put away. He eavesdrops
on the conversations of his employees. When employees
go on vacation, he rifles through their desks.
spends a lot of his time micro-managing. One of his
work standards is to place staples at a 45 degree angle
to the corners of the paper and no more than a half
an inch from the edge of the page. He drives people
nuts with the level of detail he insists upon everybody
following. Employees rarely work for Joe for more than
six months. Those who do have turned into drones.
thinks that if he has very demanding standards of performance,
then it will be more difficult for people to sue him.
For nearly twenty years as a manager, Joe was pretty
lucky. No one sued him during that time.
Joe’s luck took a turn for the worse last week.
Three of his former employees filed complaints of discrimination
against him. They truly were not discriminated against
as Joe treats his entire staff equally bad. The three
are of Arab descent and Joe’s eavesdropping and
rooting through desks was taken as an affront to their
national origin. Poor Joe. His carefully laid out plans
to avoid risk have finally caught up with him.
there is Susan Smith. Susan views every one of her new
hires as a potential superstar. She very quickly communicates
that the only way she and the new employee will be successful
is if they work together to achieve common goals. She
is supportive of her employees and has developed a work
atmosphere that is based on trust, empowerment, taking
calculated risks and learning from mistakes. The only
way people stop working for Susan is when they are promoted
to another position. They very rarely leave the company.
In the last five years, ten employees who worked for
Susan were promoted to another position within the company.
has many friends in the company. She has a high degree
of respect from her co-workers and receives quite a
bit of support from employees at all levels of the organization.
management style is more effective? Joe’s or Susan’s?